Terms of Service

DedupeIQ: Merge Duplicates for monday.com

Effective date: September 24, 2026

These Terms of Service ("Terms") govern your use of DedupeIQ ("the App"), operated by Alpenglow Software LLC ("we," "us," "our"). By installing or using the App, you agree to these Terms. If you do not agree, do not install or use the App.

1. Service Description

DedupeIQ is a monday.com app that scans the boards you choose for duplicate and near-duplicate items, shows each match with a confidence score and the reasons it matched, and lets you confirm or dismiss each match. On plans that include merging, you can merge a confirmed pair: the App fills the item you keep with the values you choose from the other item and archives the other item. In a bulk merge, the App keeps the more complete item, fills only its empty columns, and holds back any pair with conflicting or non-transferable values for individual review. On plans that include cross-board scanning, you can compare items across several boards and keep one of two matching items.

You are in control. DedupeIQ never merges, edits, or archives anything automatically. Every change to your boards is started by a user of your account after reviewing the match. Scanning and reviewing are read-only.

What DedupeIQ is not. Match scores are estimates. DedupeIQ does not guarantee that every duplicate will be found, or that every suggested match is a true duplicate. It is a review and merge tool, and the decision to merge is yours.

2. Eligibility

The App is available to monday.com accounts. You must have permission to install apps on your monday.com account and to edit the boards you merge on. By installing the App, you represent that you are authorized to do so on behalf of the account owner.

3. Plans and Billing

The App offers a Free plan and paid plans (Starter, Pro, Business, and Scale) that differ in features and in how many records and boards a single scan can include. The Free plan includes a limited number of merges of exact duplicates. Current plans, prices, features, and limits are shown on the App's monday.com marketplace listing and in monday.com's plan selection before you subscribe. Pricing is subject to change with notice.

• Paid plans are purchased and billed through monday.com's marketplace billing. Charges appear on your monday.com invoice, and upgrades, downgrades, and cancellations are managed through monday.com.
• Free trials, when offered, are as described in monday.com's plan selection at the time you start the trial. Trials may include usage limits (for example, a limited number of merges) that differ from the paid plan. You are not charged during a trial.
• You may cancel a paid plan within 30 days of purchase for a full refund, processed by monday.com. Otherwise, proration and access after cancellation follow monday.com's marketplace billing policies.
• If your subscription ends, your account reverts to the Free plan. Your saved review history is kept while the App remains installed.

4. Acceptable Use

You agree not to:

• Use the App in any way that violates applicable laws or monday.com's terms.
• Attempt to circumvent plan limits, feature restrictions, or rate limits, including by modifying the App's code in your browser.
• Reverse engineer, decompile, or attempt to extract the source code of the App.
• Interfere with or disrupt the App's infrastructure or other users' access.

5. Intellectual Property

• Your content: you retain all rights to your boards, items, and data. The App claims no rights to your content.
• Our service: the App, including its matching logic, review and merge workflow, user interface, and documentation, is our intellectual property. These Terms grant you only the right to use the App as intended.
• Third-party components: open-source components used by the App are licensed under their own terms.

6. Data and Privacy

Our collection and use of data is governed by our Privacy Policy. Key points:

• Matching runs in your browser. Item names and column values (names, emails, phone numbers, companies, and other columns) are not sent to or stored on our servers.
• We store only IDs, counts, match scores, your review decisions, merge records (IDs only), usage events, and plan status.
• We do not sell your data or use it for advertising, and we do not use AI or machine learning to process your data or train models.
• Uninstalling the App deletes the data we store for your account, as described in the Privacy Policy.
• Contacting you: we may contact your account's users by email only about service, security, or billing matters, and never for marketing without your consent.

7. Merges and Your Responsibility

• Review before merging: you are responsible for reviewing each match before merging it. A merge writes values to the item you keep (the values you choose, or in a bulk merge only its empty columns) and archives the other item.
• Archived, not deleted: the App archives the duplicate rather than deleting it. Archived items can be restored from your board's archive under monday.com's policies. The App has no undo for a merge; restoring an archived item and reverting values is done in monday.com.
• What a merge does not carry over: some columns cannot be copied between items (for example, files, subitems, and links to other boards), and the App lists these before you merge. Item updates (comments) and activity history are never copied. Links on other boards that point to the archived item are not moved to the item you keep.
• Back up important data: before large cleanups, we recommend exporting the affected boards using monday.com's export features.

8. Disclaimers and Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• The App is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy of matches, or non-infringement.
• We are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of data, revenue, or business opportunities, arising from your use of the App, including from any merge you perform.
• Our total liability for any claim arising from your use of the App shall not exceed the greater of (a) the amount you paid for the App in the 12 months preceding the claim, or (b) US$100.
• We are not responsible for changes made to your boards by merges you start, or for the availability, behavior, or policies of monday.com.

9. Termination

• By you: you may stop using the App at any time by uninstalling it from your monday.com account. The data we store is deleted as described in the Privacy Policy. Changes already made to your boards remain.
• By us: we may suspend or terminate access to the App if you violate these Terms, if required by law, or if we discontinue the App. We will provide reasonable notice when possible, consistent with our obligations to monday.com.
• Sections 5, 7, 8, 11, 13, and 14 survive termination of these Terms.

10. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will update the effective date at the top of this page. Continued use of the App after changes constitutes acceptance of the updated Terms. If you disagree with any changes, you may uninstall the App.

11. Indemnification

You agree to indemnify, defend, and hold harmless Alpenglow Software LLC and its officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to your use of the App, including merges you perform; your violation of these Terms or any applicable law; or your violation of any third-party rights.

12. Force Majeure

We are not liable for any failure or delay in performing our obligations under these Terms due to causes beyond our reasonable control, including monday.com platform outages or API changes, internet service disruptions, infrastructure failures, natural disasters, pandemics, war, terrorism, or government actions.

13. Dispute Resolution

Informal resolution

Before filing any formal claim, you agree to contact us at support@alpenglowsoftware.com and attempt to resolve the dispute informally for at least 30 days.

Small claims first

If a dispute cannot be resolved informally and qualifies for small claims court, either party may bring it in small claims court in Boulder County, Colorado, before any arbitration.

Binding arbitration

If a dispute cannot be resolved informally or in small claims court, you and Alpenglow Software LLC agree to resolve it through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. Arbitration will take place in Boulder County, Colorado, before a single arbitrator. The arbitrator's decision is final and binding and may be entered as a judgment in any court of competent jurisdiction.

Injunctive relief

Either party may seek temporary or injunctive relief in a court of competent jurisdiction to protect its intellectual property or confidential information, without first pursuing arbitration.

Class action waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not as part of a class, consolidated, or representative action.

Governing law

These Terms are governed by the laws of the State of Colorado, United States, without regard to conflict of law principles.

14. General Provisions

• Severability: if any provision of these Terms is unenforceable, it will be modified to the minimum extent necessary, and the remaining provisions remain in effect.
• Entire agreement: these Terms and the Privacy Policy are the entire agreement between you and Alpenglow Software LLC regarding the App.
• Assignment: we may assign these Terms without restriction. You may not assign your rights or obligations without our prior written consent.
• Waiver: our failure to enforce any provision is not a waiver of it.
• monday.com relationship: DedupeIQ is an independent application. monday.com Ltd. is not a party to these Terms, is not responsible for the App, and has no liability to you in connection with these Terms or your use of the App.

15. Contact Us